The 712-room Gold Coast is proud to be offering accommodations to its guests that now feature a contemporary new look as well as an array of current technologies.
The long-established hotel and casino, located just minutes west of the Las Vegas Strip on Flamingo Road, is putting the final touches on a comprehensive room renovation project. The makeover initially started in 2008 but was halted due to the bad economy. Late last year, it resumed and 135 rooms were refurbished on the west side of the property. By the end of the first quarter of 2013, another 280 rooms were completed on the east side.
“It’s been a long overdue process, but one that has been exciting,” said Kelly Edwards, director of hotel operations at the Gold Coast. He’s been with the resort for 22 years and is thrilled with the results of the transformation – as are guests.
“The response has been great. Everyone loves the new rooms,” he said. “Since a lot of our customer base is return business, they’re happy to see us investing in the property.”
According to Edwards, everything had to be torn out. The old rooms were completely gutted, right down to bare walls and concrete floors. The popcorn surface on the ceilings was also removed.
“The only things that remained were the flat-screen televisions and the mattresses,” explained Edwards of the custom-made Sealy beds that are very popular among guests at the Gold Coast.
The more than 400 refreshed rooms impart something of a boutique hotel vibe. The sleek design is tempered by a warm color palette and soothing textures. Spanning up to 360 square feet, the rooms blend fresh wall coverings and carpeting with first-rate bedding and blackout drapes. The brand new wood-style furniture consists of a dresser, an armoire, a desk and a table with two chairs.
Among Edwards’ favorite elements of the facelift are the new bathrooms. They boast tiled walk-in showers or shower/tub combos.
“We had a fiberglass, all-inclusive tub unit that was almost mauve in color. That was a good idea in 1986, but not so much in 2013,” said Edwards with a laugh. “Our rooms have always been a great value. They’re clean, comfortable and easily accessible – and now they’re more modern.”
Indeed, the rooms now lend themselves well to technology-savvy visitors. New clock radios enable guests to connect and charge personal devices like iPhones, iPads and iPods. Internet access has been upgraded to provide two types of service: a basic package for simple things, such as reading email, and a higher-speed package for those who want to stream video content.
“We’re moving up in the world. Being an older property, our technology was a little behind,” said Edwards. “We already had 32-inch LCD TVs, but the feed has gone from being analog to high-definition.”
In addition, the rooms have gotten thermostats, which are more efficient in terms of saving energy.
The accommodations overhaul has also included the hallways, where guests will discover new carpeting, wallpaper and stylish doors.
These aren’t the only things being revamped at the Gold Coast. Last December, a Subway sandwich shop debuted near the registration desk. This summer plans are in the works to replace the carpeting on the casino floor in conjunction with adding new bases and chairs for the slot and video poker machines.
“We’re not going to do a fountain or a roller coaster here,” said Edwards – and neither one is necessary, thanks to the stellar workforce. “Our staff is what makes us what we are. We know everybody’s name here.”
The Gold Coast has another strength in Ping Pang Pong, an authentic Chinese restaurant. The cuisine always receives rave reviews and has strong word-of-mouth buzz. Something of a hidden gem, this family-owned dining hotspot, which opened in 2001, was recently named by “Travel + Leisure” magazine as one of the Best Chinese Restaurants in the United States. Ping Pang Pong is open daily and has a bustling, steam-filled kitchen. It serves Cantonese-style dim sum for lunch and specialty dishes from regional provinces of China for dinner.
For a personal experience, a one-of-a-kind meal and now an up-to-date room, the off-Strip Gold Coast has truly carved out a niche in Las Vegas.