Palazzo Prestige: The way hotels should be

Prestige Lounge at Palazzo

Prestige Lounge at Palazzo

By Nikki Neu

Enjoying the new Prestige lounge at the Palazzo Las Vegas wasn’t difficult.

On my recent stay, (hey, someone has to test the 42-inch plasma TV and electronic draperies in those rooms) I was impressed with the new Prestige Lounge and the long list of complimentary amenities at my disposal.

From the glass of Champagne I was greeted with at my private check-in to complimentary access to the Canyon Ranch SpaClub fitness facility, I moved about the resort with ease.

Palazzo Exterior

Palazzo Exterior

I was really impressed with the Prestige lounge. It’s a 12,000-square-foot space with beautiful furnishings like dark wood paneling and velvety-soft plush chairs and sofas. The lounge houses a piano, table and chair sets and a bar area.

The whole lounge is Wi-Fi accessible, so I brought my laptop (it was a work trip, after all) and surfed the net while enjoying my morning coffee. Guests can conduct meetings in the private board room area. There is also a business center with computers available to guests of Prestige — but enough about work.

On to the fun stuff: When you book a Prestige level room, you automatically have access to all the extras you love to have in a hotel. There are five food presentations per day including a deluxe continental breakfast (Try the croissant sandwiches.) There is also a complimentary cocktail hour where hors d’oeuvres are also served.

On select nights you’ll even get to sample some of the Palazzo’s fine dining restaurants like Carnevino and Zine in the lounge, with the opportunity to make reservations at the restaurant for the evening.

I enjoyed my afternoon with admission to the Azure pool. I watched some television on one of the lounge’s big televisions and rented a movie from the DVD library, all complimentary. There’s also an elevated level of concierge service so you don’t have to stand in line for information like everyone else. For an additional charge, I was offered a pillow menu and bath service (in case I forgot my rubber ducky.)

Upgrading my room to include the Prestige level was totally worth it. It’s the way hotel service should be.