You and your “significant other” are taking advantage of some alone time in your hotel room. You are scantily, if at all, clad when it occurs to you that the maid may come busting in at any moment. But you don’t want to ruin the mood by throwing on clothes and running out into the hallway to put up the “Do Not Disturb” sign. What are you to do?
At CityCenter’s Aria Resort & Casino and Mandarin Oriental, the answer is as simple as pressing a button. Thanks to technology by Control4, you can post a “Do Not Disturb” message, dim the lights, play some mood music and order a bottle of champagne, all with the touch of a remote.
While you’re at it, you can check to see if your flight home is on time, adjust the room temperature and open the drapes to take in the view. You can check the outside temperature, so you know if you need to take a coat when you leave for dinner, or you could simply order dinner to be delivered to your door.
Both Aria and Mandarin Oriental have integrated Control4’s technology into their rooms and suites, providing guests with hands on (or off, as the case may be) control over the room’s environment, in-room entertainment and concierge-type services.
“We are all about the guest experience,” said Glenn Mella, president and COO of Control4, adding, “I heard someone saying, if the room were an ‘8,’ the technology makes it a ’10.'”
The personalized service starts from the moment you open your door. The first time a guest swipes his or her key, the room essentially wakes up to greet them. The lights turn on, the drapes open and the television turns on.
The guest will see his or her name displayed in the top left hand corner of the television, which is tuned to a home screen with options for lighting, thermostat, services, curtains or entertainment. The temperature inside the room and outside the hotel is presented in the bottom right corner. Guests will also see useful messages on their home screen, (i.e. “The room door is ajar,” “The deadbolt is locked,” “I am watching you,” — Ok, I may have made that last one up). The same home screen is found on a 7-inch touch screen sitting on the bedside table.
Guests may use provided scenes for lighting, temperature, etc., or program their own scenes to fit their needs at different times throughout the day. So if you like to wake up to a slow fade of lights as your blackout drapes open, the temperature rises and the smooth sounds of Burt Bacharach fill the air — you’re in luck. If you prefer to have every single light in the room turn on suddenly as Def Leppard screeches in your ears, you’re also in luck.
Best of all, everything is controlled with one simple remote.
Of course, if you’re old fashioned, non tech-savvy or have some sort of lifelong debilitating fear of remote controls, there are also manual controls for everything in the room, from lights to temperature.
The Control4 Suite System is compatible with CityCenter’s overall mission of sustainability by making guests’ stays more energy efficient. For instance, there’s no reason to leave the bathroom light on all night long, when all you have to do to turn it off or on is press a button on a remote. If you left the remote in the bathroom, however, that’s another story.
Sixty minutes after a guest checks out of the room or suite the Control4 system goes into “Unoccupied Mode.” The lights turn off, the drapes close and the temperature adjusts.
Aria and Mandarin Oriental are the first hotels in Vegas to implement Control4’s technology, though the company will soon be installing their systems in other Vegas hotels, including the Rush Towers at Golden Nugget and the PH Towers at Planet Hollywood.